About Us This web site is owned and operated by DIAMOND PSYCHIC LIVE LINE LIMITED who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Diamond Psychic Live Line Limited
7, Mill Close,
Mill Lane,
Kirby Bedon,
Norwich,
NR14 7EL
UK
Company number: 6551472 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling For all information on orders in process OR TO CANCEL OR RESCHEDULE A BOOKINGl please telephone our customer service team on01508 494771 or 01508 494035 |
Delivery Schedule We aim to telephone you to arrange your reading within five hours of purchase. Our lines are open to arrange appointments between 10 a.m. and 6.p.m. for one to one readings. All readings arranged at times convenient to reader and purchaser by mutual arrangement between reader and purchaser.If any dissatisfaction with our timescale for reply is incurred we will refund your payment immediately. You may CANCEL a scheduled reading at any time by calling 01508 494035. If for any reason your reading does not take place you will receive a full refund.
Delivery of any crystals purchased will be within seven working days by secure shipment, shipping costs included at time of purchase and are variable subject to the value and size of the shipment, costds of shipment will be clearly displayed prior to purchase within the purchase details.Please read our terms and conditions for conditions of return. |
| Back Orders If for some reason your reading does not take place contact us and we will either re-schedule your reading or arrange a refund. |
| Tax Charges All orders are VAT free |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.All credit card details taken by phone to process and order are not stored anywhere and destroyed immediately upon verification of payment. Should a refund be required you will be required to have your credit card details to hand for us to complete the refund. |
| Guarantee All Psychic Live Lines are required by law to state that these lines are for entertainment purposes only results and accuracy cannot be guaranteed. Our readers have been personally trained and vetted by our company and work within strict guidelines. Our NLP practitioners are qualified licensed NLP practitioners. Crystals are supplied on a seven days approval and if returned within seven days a full refund will be given of the price of the crystal. |
Reaching Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01508 494771 or 01508 494035 International +44 1508 494035or fax us on01508494035 or write to us at 7. Mill Close,
Mill Lane. Kirby Bedon, Norwich, NR14 7EL |
Privacy Policy DIAMOND PSYCHIC LIVE LINE LIMITED do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.All credit card details taken by phone to process and order are not stored anywhere and destroyed immediately upon verification of payment. Should a refund be required you will be required to have your credit card details to hand for us to complete the refund. We do not store financial details of our customers anywhere. All information is deleted as soon as payment has been processed.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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| Remittance Terms Payment in advance is required for all services and goods. Appointment times are subject to the availability of our readers and your personal requirements. If we are unable to comply with your request and no exchange of services takes place we will issue and immediate refund. |
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